Unified Communications integrates small business processes ...

Unified Communications integrates small business processes

Article by Adom Brown

Unified communication fulfills the future demands of efficient communications for small to medium size businesses that is to integrate various processes and operate from a single platform. Unified Communications (UC) is one such revolutionary technology which has the capability for integration of a wide array of real-time such as calls and video conferencing non-real-time communication services such as Instant Messaging (IM), presence information, telephony including the IP telephony, call control, speech recognition and data sharing. It integrates the business process solutions as voice calls, messaging, e-mail, SMS and fax over a unified platform to get real-time and non-real time collaboration with different media. Hence UC operates over voice, video, text and work for optimization of your business process.The Hosted PBX systems offer UC as an added feature to its clients which not only improves business image but also helps to get an organized environment at your office place. A basic definition of Unified Communication is ?Communications integrated to optimize your business process? with features listed below:

? Easy call management: Businesses communication cost drops down drastically due to seamless integration.

? Unified mailbox: It allows your business units to access e-mail, fax, SMS, IM; also there is a collaboration of real-time like calls and non-real time business communication like voicemail, messages processes.

? Single Access Point: using hosted PBX a single point is established through which the clients can reach service providers either through voice calls, e-mail and fax.

? Multimedia services: video, text and voice are transmitted over an integrated platform. The unified communication provides high speed of response and thus the delay would be reduced.

Hosted PBX systems offer advanced features in the form of Unified Communication to your small and medium size businesses which ensures you with a seamless integration of multimedia services of voice, video and text over a unified platform that does optimize your business process to a great extent and you get access either through voice calling, e-mail, fax and messaging, voicemail.

Unified communications can be divided into two major types of solutions and applications:

? UC-User Productivity or UC-U: Unified Communications tools that users adopt to improve their experience or results. UC-U is mostly aimed at users, designed so that they can access data, programs, messages, emails, video conferencing quickly and saves time. It also avoids installation or technical troubles, collaborate with other users, or any other way that the user experience can benefit. These services and applications are designed to improve one?s personal productivity, rather than affect the entire company.

? UC-Business Processes or UC-B: UC-B is targeted at businesses themselves, rather than the individual. UC-B solutions and applications are made to improve Business Process Integration or CEBP, improve customer satisfaction, or enhance business processes. These are aimed with the enterprise?s bottom line in mind, rather than individual employees. These services and applications are designed to improve company?s profit.

Unified Communication benefits:

? Single service provider will provide you all the required services. You can make yourself reachable to others through just a single number.

? Simplified interactions with customers through single number access to people with minimum resources

? Higher availability of associates using features such as find-me/follow-me and voicemail services

? Higher speed and better execution with enhanced access to clients and colleagues thus improving business productivity

? Better efficiency from enhanced communications capability

About the Author

Technology specialist at therealpbx.com ?Adom Brown? is a specialist in small business PBX systems. The Real PBX is a pioneer in providing Hosted PBX Systems that deliver business class voice quality, real time customer assistance, scalable office Business Phone system office Business Phone system and more. Their enterprise class PBX VoIP services include top notch features like Unified Communication.Their IP PBX Systems deliver business class voice quality, real time customer assistance, scalable office etc.

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